Possess jovial and positive outlook, which invariably rub off positively on clients.Possess a likeable and professional demeanor.Possess outstanding skills in communication, both oral and written.Excellent interpersonal, guest service, leadership, communication, analytical, decision-making, and problem-solving skills are required.Minimum 1 year experience as a Casino Host or in a Casino Host environment, or Guest Service experience preferred.Must have the ability to maintain confidentiality of customer as well as company information.Must be reliable, efficient and have knowledge of all computer systems (including Microsoft Office) and Marketing operations.Ĭasino Marketing Players Tracking System knowledge preferred but not required). KNOWLEDGE, SKILLS, ABILITIES & POSITION REQUIREMENTS Assist Players Club with daily operations and promotions when possible.Collaborate with Management and support departments to ensure guest satisfaction.Must be knowledgeable of and be able to explain all games offered at Tuscany Suites & Casino including table games, slot, and video reel machines.

Coordinate all special events organized by the casino towards attracting new clients.Book reservations for the casino’s high-valued guests Rewards Tiers 1 and 2, Elite and Executive Players Club Members.Listen to feedback, issues, complaints, and concerns from guests and get them resolved without delay.Ensure players are satisfied with the services provided by the casino.Cater for the needs of the players while they are within the casino.Maintain relationships and market targeted guests through personal contact to generate incremental revenue.Responsible for marketing to active and inactive guests by mail and phone to further develop brand loyalty and visitation to the casino and report results of each.Promote the Casino gaming experience to high-valued players while ensuring highest quality theoretical attendance and maximum ROI.Must be willing to work a flexible schedule.ĮSSENTIAL DUTIES, JOB FUNCTIONS & RESPONSIBILITIES Must assist in promotional events and issue comps based on established guidelines. Must be enthusiastic, courteous with pronounced emphasis in customer service. Interact with and provided exceptional service to new and established guests enhancing their experience.īuilding loyalty and gaming revenue while developing current player database and recruiting new players through written and verbal communications.Įnhance customer relationships by meet and greets on the casino floor, at special events, and during promotions. This job offer is not available in your country.

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